Bausch + Lomb Sales and Return Policies and Forms

Consumers

BAUSCH + LOMB SATISFACTION GUARANTEE

General Eye Care, Eye Vitamin, Supplement and Lens Care Products

At Bausch Health US, LLC (“Bausch Health”), we stand behind our products and quality controls. If for any reason you are not satisfied with a Bausch + Lomb general eye care, eye vitamin, supplement or lens care product you purchased from one of our authorized sellers, you may request a full refund. The sole remedy under the Bausch + Lomb Satisfaction Guarantee (the “Guarantee”) is limited to a full refund for the price of the product.

Please note that because we are unable to control the quality of our products sold by unauthorized sellers, unless otherwise prohibited by law, the Guarantee is not available for products purchased from unauthorized sellers, including unauthorized Internet websites and unauthorized storefronts on online marketplaces. The Guarantee is also limited to the original, end-user purchaser, and one product per household.

How To Claim The Guarantee
To submit a Guarantee request, please call one of our experts at 1-800-553-5340 and have information available regarding where and when you purchased your product. If your request is approved, you will then need to mail the unused product, carton, store receipt or other proof of purchase, and your Guarantee approval confirmation number to:

Bausch + Lomb
1400 North Goodman Street
Consumer Affairs, Dept. 9563
Rochester, NY 14692

Please note that you are responsible for costs incurred in mailing your product, carton and proof of purchase.

Guarantee Guidelines
Bausch Health reserves the right to verify information, require a valid proof of purchase, and to deny Guarantee requests in its sole discretion in cases of suspected fraud or if a customer has abused the Bausch + Lomb Satisfaction Guarantee.

Contact Lenses

Bausch + Lomb 90 Day Money Back Guarantee


Professionals

Vision Care:

AutoPay Monthly Credit Card Payment Authorization Form(248.8 KB, PDF) 
Customer Credit Application(248.8 KB, PDF) 
For Sales/Returns Policy and 90-day Money Back Guarantee Forms, please click here. 

Fax Order Forms:
Fax Office/Patient Order Form(130.2 KB, PDF) 
Fax Direct-to-Patient (LENSender) Order Form(31.7 KB, PDF)
Fax Trial Lens Order Form (Spherical Trial Contact Lenses)(75.1 KB, PDF) 
Fax Trial Lens Order Form (PureVision Toric Trial Contact Lenses)(51.6 KB, PDF) 
Fax Trial Lens Order Form (PureVision Multi-Focal Trial Contact Lenses)(83.8 KB, PDF) 
Fax Trial Lens Order Form (PureVision2 Toric for Astigmatism Trial Contact Lenses)(75.1 KB, PDF)
Fax Trial Lens Order Form (PureVision2 Multi-Focal for Presbyopia Trial Contact Lenses)(130.2 KB, PDF) 
Fax Trial Lens Order Form (Bausch  + Lomb ULTRA for Presbyopia Trial Contact Lenses)(31.7 KB, PDF) 
Fax Trial Lens Order Form (SofLens Toric Trial Contact Lenses)(51.6 KB, PDF) 
Fax Trial Lens Order Form (SofLens Multi-Focal Trial Contact Lenses)(83.8 KB, PDF) 


Surgical:

Return Goods Policy (176 KB, PDF) 
Surgical Terms and Conditions of Sale (29 KB, PDF) 

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